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Will furniture retailers such as Dunelm, Ikea and John Lewis pay for delivery damage?

57912589 10821897 If walls or anything else in your home is damaged by the deliver a 4 1652943006586

Chances are that if you ordered a piece of furniture, you spent quite a bit of time choosing it – and yet you only paid for a few seconds.

And you may also have completely overlooked an aspect of the purchase that could end up costing you money, any problems during delivery.

Installing furniture in a home is hard work and companies employ skilled professionals, but things can go wrong. It’s up to you to check if the company will pay for the damage to your home when the item is delivered.

If walls or anything else in your home are damaged by delivery people, will the company pay or will you end up having to pay for the repairs?

If walls or anything else in your home are damaged by delivery people, will the company pay or will you end up having to pay for the repairs?

If walls or anything else in your home are damaged by delivery people, will the company pay or will you end up having to pay for the repairs?

Larger pieces of furniture may present more risk, especially those that need to be moved up a flight of stairs.

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The stairwell may be damaged during the process, especially if delivery people are in a rush to get to the next job.

This can happen, for example, with a new mattress, especially if it has a dusty plastic covering.

As the edges of the mattress are pushed around the corner walls of a stairwell, it could end up adding a new pattern to a recently decorated light color scheme.

Or the mattress could end up tipping over and damaging other furniture en route to its final destination.

Buyers can automatically assume that the furniture supplier will pay for damages to be repaired under these circumstances.

But it may depend on the retailer and the contract you have with them. Your contract with them may contain, for example, a disclaimer that their drivers are only insured up to a customer’s front door.

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In other words, if you expect delivery people to bring the heavy item to your house and cause damage, there is no insurance in place to cover the cost of repairs.

Always check if a company is covered by insurance to deliver inside your home

Always check if a company is covered by insurance to deliver inside your home

We spoke to three major retailers about their policy on this. Fortunately, they all responded positively.

Other larger retailers or lesser known independent retailers may not have the same policy and so it is worth checking before handing over your money, particularly if it is a larger item that you need to lift in place on the stairs.

dunelm

A Dunelm spokesperson said: “If accidental damage should occur to a customer’s property, we have processes in place to compensate the customer for the cost of necessary repairs and replacements.”

They went on to explain that if accidental damage should occur as a result of one of our home deliveries, they require the customer to provide photographs of the damage and a minimum of two quotes for the repair – for example, if damage has been done to the paint job.

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He said he would then directly pay the contractor carrying out the repairs.

Ikea

An IKEA spokesperson said: “All of our service providers carry comprehensive liability insurance against damage to customers’ property that may occur during a delivery.

“In the rare event that this occurs, service providers will document the damage and IKEA will contact the customer to discuss resolution.”

john lewis

John Lewis explained that he has a dedicated team who will investigate any damage issues following a delivery.

He added that this includes carrying out an independent audit to determine the cause of the delivery and offering a financial or corrective settlement if John Lewis is found to have caused the damage.

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