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Connected Healthcare Speaks up | PYMNTS.com

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Venture capital is flocking to AI-powered voice solutions for healthcare as patients/consumers have more of a say in their care, from scheduling appointments to new modes care delivery and digital health experience.

The Fierce Healthcare news site reported that “venture capital fundraising and exits in 2021 broke previous records, reflecting continued enthusiasm and a surge of hypergrowth in the industry”, adding that funding in venture capital in the health sector amounted to 28.3 billion dollars last year.

If the first four months of 2022 are any indication, this year could be on track to improve on that performance as healthcare hypergrowth focuses on specific areas such as voice and AI solutions.

See also: Voice takes its place as a digital gateway to a better patient experience

On April 21, clinical AI and natural language processing (NLP) platform Mendel announced a $40 million Series B funding round led by Oak HC/FT.

Mendel invests in its Resolve platform to consolidate clinical information, stating in a press release, “Traditionally, it takes nearly five years to manually extract 2 million patient lives. Mendel’s Resolve extracts the same number in less than 24 hours” using AI and NLP.

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On Monday, April 25, AI and NLP platform Syllable announced $40 million in Series C funding to enhance its NLP-AI healthcare call center and scheduling solution, the Assistant Syllable patient.

The company said, “Leveraging machine learning (ML) and natural language understanding (NLU), Syllable’s platform improves patient experience and satisfaction while reducing operational costs and overheads. personnel for health systems.

See also: Voice Tech leverages AI to humanize service and customer experience

IoT on a health kick

Closely related is the April 25 announcement that remote patient monitoring (RPM) provider Anelto is adding a new feature called RemoteCareLive to its healthcare platform.

Running on AT&T’s Internet of Things (IoT) network, RemoteCareLive is described as a console that provides home telehealth conferencing. It has a two-day battery backup and sends immediate notification to healthcare providers in the event of a power outage.

“IoT-enabled RPM devices provide faster, more convenient service to patients and give them more control over their health,” said Joe Drygas, vice president of AT&T Healthcare. “For physicians, RPM solutions with IoT connectivity mean access to more comprehensive patient data and the ability to act on that data as it is received.”

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See also: Health care’s use of voice technology is seen as a ‘game changer’ for diagnoses and patient experience

Adding new skills to its voice assistant for doctors, healthcare platform Suki announced in mid-April that it was expanding its solution’s menu of commands and prompts. New voice commands allow clinicians to easily access electronic health records, including vital signs, drug allergies and medical history.

“Our team’s innovation continues to improve the workload outlook,” said Suki CEO Punit Soni, “one of the primary causes of the rampant physician burnout epidemic. in health care”.

Not to be outdone, Big Tech is also making its voice heard by partnering with telehealth platform Teladoc in February to bring new Alexa skills to Amazon Echo devices.

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In the announcement, Donna Boyer, Chief Product Officer of Teladoc Health, said, “Introducing and integrating our first virtual care experience with Echo devices, we are providing users with an innovative and convenient way to connect with a doctor. We meet consumers where they are, to continue to provide valuable, high-quality care to members.

See also: Alexa-Teladoc Delivers the Latest in the Future of Voice-Assisted Healthcare

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